Turtle Beach Mic Not Working [FIXED]
users are reporting that their
microphone is not working properly — it’s not recording any sound! If you’re experiencing this problem, don’t worry. You should be able to fix the problem quite easily using one of the solutions we’ve listed below.
Fixes to try
You may not have to try them all. Just work your way down the list until you find the one that works for you.
Check your microphone device settings
Update your audio drivers
Troubleshoot hardware issues
Method 1: Check your microphone device settings
Your Turtle Beach mic may be disabled or not set as the default device on your computer. Or the microphone volume is set to a very low value so it can’t record your sound clearly. To check these settings:
1) Hold down the Windows logo
press the R
on your keyboard at the same time to bring up the Run dialog, then type “
” and press
In Control Panel, select
drop down menu.
tab, then right click on any empty place inside the device list and tick
Show Disabled Devices
Right click the
Right click it again and select
Set as Default Device
tab, then drag the volume slider towards the
, then click
Now that the microphone of your headset is enabled and set as the default device, and you’ve turned up your microphone volume, try it and see if it works. If it does, then you’ve solved the problem.
Method 2: Update your audio drivers
The mic on your Turtle Beach headset won’t work if you’re using an incorrect or outdated audio or headset driver. So you should update the driver to see if that fixes the issue.
You can update your driver manually or automatically. The manual process is time consuming, technical and risky, so we won’t cover it here. Nor do we recommend it unless you have excellent computer knowledge.
Updating your driver automatically, on the other hand, is very easy. Simply install and run
, and it will automatically find all the devices on your PC that need new drivers, and install them for you. Here’s how to use it.
and click the
will scan your computer and detect any problem drivers.
button next to your sound device or your headset to download the latest and correct driver for it.
You can also click the
button at the bottom right to automatically update all outdated or missing drivers on your computer. (This requires the
— if you don’t already have it, you’ll be prompted to upgrade when you click
Once you’ve updated the driver for your Turtle Beach headset, restart your computer. Then log in again and see if the microphone is working.
Method 3: Troubleshoot hardware issues
If your headset microphone is still not working, it’s likely there are hardware issues with your computer or your headset. In this case, there are a few things you need to do.
First, try connecting your headset to
on your computer. This will resolve any problems you might be experiencing due to the port you’re using.
If changing the port doesn’t work for you, connect your headset to
and see if this fixes your microphone. If it does, then you should contact the vendor of your computer for advice.
If nothing above helps you, the issues may be on your headset. Then you should contact Turtle Beach for support or have your headset serviced.